*If you wish to return your order for a refund you must notify us within 14 days of having received your goods, you should send the item(s) back to us within 14 days of notification with the Returns Slip filled out accordingly. Your refund will be processed within 14 days. We do not refund postage charges, unless we have made an error.
*Return delivery is to be paid for by you and the package your responsibility until it reaches us. For peace of mind we suggest you use a secure delivery method that requires a signature upon delivery.
*We can only accept items in their original packaging that have not been worn as returns. We reserve the right to give part refund for items that return to us damaged, this includes shoe boxes & any branded packaging.
*Returning an item(s) to one of our stores. We accept in store exchanges only. Within 14 days of receipt of goods you can take any item purchased online to one of our stores & exchange for goods of the same or higher value. You must present a valid invoice & despatch note, no exchange can take place without these. If you wish to receive a refund your item must be returned to our warehouse. See returns slip for address.
*We cannot accept returns on underwear, jewellery and cosmetics for hygiene reasons.
All items purchased during December can returned for exchange or refund up to 21st January.
Extended terms applies to items returned to our warehouse address only. Instore returns for exchange only are 14 days from day of receipt of goods.
All our other usual terms apply on product condition etc.
These terms and conditions do not affect your statutory rights as a consumer.
We are happy to exchange any item that is accompanied by a valid receipt within 28 days of the original purchase date.
All returned items must be in perfect, unworn & resellable condition.
If you need to return your item(s) we now offer a returns label through Royal Mail here
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