* BREXIT UPDATE*
As of 1st Jan 2021 we can no longer ship to EU countries due to Brexit. We are removing these services from our site until further notice. We will be working towards being able to serve our customers within the EU again as soon as possible but in the meantime unfortuantely we won't be able to serve you. We want to say thanks to all our customers in the EU who have supported us over the years and we hope to be serving you again soon.
* COVID-19 UPDATE*
Once again we are seeing delays in some parts of the country due to the ongoing pandemic, we are still working hard to keep our staff safe and get your orders out of the door. Some of our orders may be impacted more than others due to the location of the item being outside of our main warehouse.
We have temporarily suspended the Next Day services we offer to reflect this and have extended the delivery times you see in checkout to match Royal Mail's current highest estimates for delivery times from when you recieve your despatch email (usually the same day/following day to the order being placed).
Whilst we process orders 7 days a week Royal Mail only collect from us on working days hence our times at check out are listed as this at checkout. You may receive your despatch email on a non-working day but these do not count towards your delivery estimate.
You may well receive your order quicker than the estimate or it could take a little longer. Of course we will monitor this as the situation develops and adjust these times where needed.
We advise checking Royal Mail's site for the latest updates on delivery times in your area as they do vary depending on factors such as staffing levels and package volumes. Currently Royal Mail estimate they are 60% busier than usual and as a result the tracking on some orders has been affected. Please do not panic if you see a message that your item is still waiting to be shipped- rest assured it is on the way to you.
In order to speed up our order processing times we are currently not printing our free returns labels for inclusion in your packages. Should you require one please head to the returns section where you can download one for printing or have it emailed to yourself.
We endeavour to ship all orders at latest the following working day to when you place your order, unless Special Delivery is selected in which case orders are guaranteed to be dispatched the same working day, providing the order is placed before the cut off time. Whilst we may process your order on a non-working day please note that this will not be collected by Royal Mail until the next working day and therefore your tracking number will not update until this time.
PLEASE NOTE: Orders may be delivered in multiple packages resulting in arrival at different times. All packages will ship on the same day and have their own tracking information. If you need help with this please contact firstname.lastname@example.org
We use Royal Mail services for UK orders and their partners for international services for worldwide deliveries.
Within the UK orders over £50 are sent for free via Royal Mail Tracked 48 Delivery.
To help keep your costs down, postage starts from £2.95 and is calculated for each order depending on the size and weight of the parcel. The easiest way to see how much postage will cost is to add the items you'd like to order to your basket, select your location and view the available options.
You can choose from:
Royal Mail Tracked 24 – 2+ working days from dispatch(Email & SMS updates available)
Royal Mail Tracked 48– 3+ working days from dispatch(Email & SMS updates available)
Royal Mail Special Delivery (Before 1pm Next Day) – 1 working day, must be ordered by midday to arrive next day.
Royal Mail Special Delivery (Before 9am Next Day) – 1 working day, must be ordered by midday to arrive next day.
Postage starts from £3.25 and is calculated for each order depending on the size and weight of the parcel. The easiest way to see how much postage will cost is to add the items you'd like to order to your basket, select your location and view the available option.
Tracked International Delivery Europe - 3 - 5+ working days (Tracked at 6 points & online delivery confirmation, with compensation)
Postage starts from £5.50 and is calculated for each order depending on the size and weight of the parcel. The easiest way to see how much postage will cost is to add the items you'd like to order to your basket, select your location and view the available option.
Tracked International Delivery - 5 - 7+ working days (Tracked at 6 points & online delivery confirmation, with compensation)
For any enquiries, please contact us at email@example.com
PLEASE NOTE: UK Bank Holidays and severe weather can affect delivery times.
Most parcels will arrive on time but some may be delayed, for more information email us at firstname.lastname@example.org
Thank you for all of your support, now and always.
You joined the club! 👻
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